CoH Cigars Terms of Use

We reserve the right to modify these terms without notice.

Welcome to CoHCigars.com (the "Website"), an online platform operated by The International Marketing Exchange Limited (IMEL) with its registered office in Hong Kong. These Terms and Conditions ("Terms") govern your use of the Website and your purchase of cigars and related products ("Products") offered on the Website.

By accessing or using CoHCigars.com, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website. Please read these terms thoroughly before using any COH website, communications channel, or service; by continuing to use any COH service, you:

		Certify that you are above the legal age for tobacco use in your jurisdiction
		Acknowledge and consent to our data privacy practices as presented in our Privacy Policy
		Agree to be bound to our Terms and Conditions as follow.
If you do not wish to be bound to our Terms and Conditions, please exit the site immediately.


LEGAL

		The content of this website is subject to change without notice. If there is any discrepancy between the Terms and Conditions or content of this site with any other translation, the English version will prevail.
		We do not guarantee the accuracy of any of the materials on this website, including but not limited to price, product descriptions, pictures etc. Your use of the information on COH is entirely at your own risk. We will not be liable for any inaccuracies or mistakes, nor will we be bound to honor any price/sale/offering that was uploaded erroneously..
		The content of this website is owned by, or licensed to, COH, including but not limited to images, text copy, and site design. Any unauthorized reproduction of this site’s content is expressly prohibited and may give rise to claims of damages.
		These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
		You are solely responsible for compliance with all laws, statues, ordinances, and customs regulations that apply to all aspects of tobacco transactions in your jurisdiction. Tobacco laws are ever changing and highly complex environments, it is recommended you fully investigate your local regulations before placing an order. Your use of this website certifies that you are in compliance with all local laws and regulations.
		Should your use of this website violate your local laws and regulations, you agree to hold harmless and indemnify COH/ The International Marketing Exchange Ltd. HK and all its staff/directors/subsidiaries.
		To the maximum extent permitted by law, IMEL and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase or use of the Products.


OPERATIONAL

		By placing an order with COH, you agree to have your card authorized for the amount of the order. Your card will be charged on the day of shipping, or shortly thereafter.
		By placing an order with COH, you agree to contact COH customer service before filing any disputes with your card company. Violation of this agreement will lead to immediate and permanent account termination.
		By placing an order through the Website, you make an offer to purchase the selected Products. We reserve the right to accept or decline your order at our discretion.
		By placing an order with COH, you acknowledge that you are fully responsible for any duties and taxes charged by your local customs authorities, as well as all clearance procedures. For orders that were returned without clearing destination customs, we assess a 20% restocking fee. Orders that were returned directly by customs cannot be re-shipped, only refunded, less the 20% restocking fee. For orders under $250 USD, a flat-rate $50 is charged. Often, by the time we receive the cigars back from foreign customs, they are no longer in saleable condition. Please only order what you can clear with customs.
		You are free to cancel your order any time before it has been marked shipped. Once the item has already left our warehouse, it cannot be cancelled, and must go through our resolution process.


REFUND AND RETURN POLICY

		Delivery is guaranteed. In the event of non-arrival of your order, we will re-ship or refund your order at our discretion. A package is considered lost if it does not arrive in 48 working days, nor has a tracking scan within 24 working days of the complaint. This guarantee does not apply to orders seized by your local customs due to incompliance or failure to pay customs duties.
		For items that have been damaged in transit, we must be informed at the time that the goods are received. Pictures of the damaged cigars must be included. Damaged items will be returned to us, at our cost, and we will reship or refund your order at our discretion. Should you need to return any box, please contact us by email at [email protected] for an RMA number and return instructions.

Not covered under our Refund or Reship policy:

		If the delivery address provided in the order is found to be incomplete or incorrect, there will be no refund or reship offered.
		If a package fails to clear customs for any reason, such as your refusal to pay the appropriate excise duties and taxes, going over your personal use quota, or any other reason to which COH is not responsible, there will be no reship offered, only a refund, less the 20% restocking fee or $50 fee, for orders under $250. If it is a common occurrence, your account with us will be terminated.
		If you opt for an untracked shipment method, there will be no refund or reship offered, under any circumstance. By requesting an untracked shipment, you certify to us that you understand the associated risks and waive your right to access our resolution policy.
		We do not accept returns based on flavor profile and taste. As cigars are a product made from naturally grown leaf, there is always the possibility of variance in taste.
		We do not accept returns of partial boxes. Once a cigar from the box has been smoked, it is no longer eligible for a refund.
		If you opt for a sealed box and are dissatisfied with the condition, we will not be liable for the return cost of the box, as we were not given the opportunity to inspect it prior to shipping.
		No return claims are accepted 30 days after delivery. For non-delivery events, no return claims are accepted 180 days after initial dispatch.


FRAUD PREVENTION

		We take fraud very seriously at CoH and have implemented a series of Fraud Prevention measures. If your order is suspected of being fraudulent, it will be automatically held until a member of our team reaches out to you for confirmation.
		Anyone who engages in fraudulent credit card activity on COH will be prosecuted to the full extent of the law.
		On rare occasions, a third-party company may be contracted to investigate potentially fraudulent activity.
		Anyone who fraudulently claims a non-delivery may be subject to an investigation with the post office, and subsequent legal action.

If you have any questions about the above, please contact: [email protected]